Operations · Flagship
Ask-the-Manual
“Every new hire asks the same 40 questions, and the one person who knows is leaving in December.”
Your SOPs and policies become searchable answers with the source shown — AI automation that cites the page.
What we build
How this automation runs.
A private assistant over your own SOPs, policies, price lists, product sheets and approved past emails (in Drive, SharePoint or uploaded files). Every answer cites the document and paragraph it came from, and says “I don't know, ask a person” when the documents don't cover it. Access follows existing permissions. Staff use it on the web, in Teams or on WhatsApp. Unanswered questions become a to-do list for whoever owns the documentation.
Typical build size: Medium. How we deliver — audit, sandbox, shadow mode, then go-live with approvals.
Who it's for
A good fit if this is your week.
- Clinics and practice groups
- Logistics
- Franchise groups
- Hospitality
- Law firms
- Call-centre-style teams
Questions
About Ask-the-Manual
Does it invent policy?+
No. If the documents don't cover it, it says to ask a person — and logs the gap.
Who can see what?+
Access follows your existing Drive or SharePoint permissions where possible.
Where do staff ask?+
Web chat, Teams or WhatsApp — whichever fits how your team already works.
Other flagship jobs
Cash
Debtor Chase
Invoice and debtor automation that drafts follow-ups in your voice and stops when payment lands.
Cash
Bill Inbox
Supplier invoices from photo or PDF to a draft bill with VAT checked — before your bookkeeper retypes them.
Revenue
Lead Triage
Every enquiry tagged, prioritised and answered while the customer is still interested.
Customer
WhatsApp Front Desk
WhatsApp automation for business with a shared inbox — routine questions drafted, real ones to a person.
Intelligence
Morning Numbers
A 06:30 brief with sales, cash, overdue invoices and exceptions — workflow automation owners actually open.
Pick the job everyone avoids. We'll start there.
Or write to logiq@pragmex-agentics.com · Mon–Fri 08:00–17:00 SAST